Info graphic for Call Experts employment

Call Experts is a complete contact center with a fun, fast paced environment. We are looking for strong individuals who care about customer service and personal growth. Our Career Path offers you a chance to control your future and develop your career at your pace. Our training programs help you develop skills in customer care, technology services, and career screening.

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What we look for in a Call Experts Employee

Now hiring in: SC, NC, GA, ID, KS, LA, TN, TX & WI

LOCAL and FAMILY OWNED BUSINESS – Come Learn how to be an Expert!

Fun, fast-paced Culture, Paid Vacation, Benefits, with Overtime Available!

Call Experts is a contact center located in Charleston. We are GROWING and need WONDERFUL people. We offer a career path for all our employees that focuses growth and opportunity.

The best applicants will possess the following character traits:

  • Genuinely Friendly and Compassionate
  • Pays high attention to Detail
  • Flexible personality (Goes with the flow!)
  • Effective Communication Skills
  • Efficient and accurate typing skills
  • Great listener
  • Creative and proactive

Essential functions:

  • Operate the telephone, phone/headset, keyboard/computer system accurately using the company’s software.
  • Speak and hear clearly in order to effectively communicate with each caller.
  • Read English instructions for each account and phone call.
  • Be on time and ready to take calls for every scheduled shift.
  • Efficiently type accurate messages into the system that correctly summarize callers’ needs.
  • Handle each account based on the instructions for that account.
  • Possess a genuinely friendly, engaging, and helpful personality, on and off the phone.
  • Understand and act in accordance with company Core Values and policies.
  • Be flexible with their scheduled hours.

For more information and open positions, click Apply Now.

Job Type: Full-time and Part-time positions

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FREQUENTLY ASKED QUESTIONS

Benefits Offered

Benefits for full time staff include:

  • Accrual of PTO for Part Time and Full Time Employees,
  • Full Time Employees are eligible for Medical, Dental, Vision, Telehealth, Life & Disability Policies after 60 days of employment
  • Retirement options after 1 year of employment, with a match.
  • Employee’s birthdays are treated as a holiday and paid at time and a half, after 1 year of employment and if you work on the day of your birthday
  • Free Employee Assistance Program
  • 6% savings on eligible Verizon Plans

Call Experts defines the following as Holidays: New Year’s Day, Memorial Day, Labor Day, Fourth of July, Thanksgiving, and Christmas Day. If an employee works on a holiday, their shift will be paid at time and a half.

Call Experts is 24/7 facility. This affords us the luxury of being able to offer a variety of schedules for new employees. Schedules for new hires can fall anywhere between 5am and midnight. Overnight shifts are not typically offered to newly hired Experts unless specified in the job posting.

Call Experts offers paid, in-depth training with our dedicated staff. Training for entry level positions is usually 3 weeks long. Training length may vary depending on the specific position hired for. It will include learning how to use our system software, how to effectively control conversations, use soft skills to diffuse difficult situations, and practice through simulated calls before taking live phone calls.

YES, our company is remote and your equipment and setup must meet the following requirements:

  • Operating System- Microsoft Windows 10 Professional or Home Edition Build 1909 or later
  • Processor- 2.50 GHz dual core 64-bit processor with 8MB cache
  • RAM- 8GB minimum
  • Storage- at least 10GB free space
  • Network Adaptor- 100 MB or 1 GB network adaptor
  • Pointing Device- Microsoft Mouse or compatible device (wired)
  • Dual Monitors- minimum resolution of 1920×1080
  • Keyboard- Standard 101 keyboard (wired)
  • Headset- Headset compatible with web browser’s speaker and microphone function (wired)
  • Sound- No specific sound card requirement
  • Web Browser- Latest release of one of the following browsers: Google Chrome, Microsoft Edge, or Mozilla Firefox
  • Virus Protection- any software solution of your choice
  • Webcam
  • Dedicated Workspace Free from Background Distractions
  • High Speed Internet Connection via a physical cable (i.e. LAN or Ethernet Connection)

Our culture focuses on developing growth opportunities. Our Experts develop individualized plans to monitor goals and achievements. Promotions and growth vary from individual to individual and are determined based on results and milestones set by our experienced Training and Development, HR, and Executive leadership.

Call Experts invests in Experts and offers growth opportunities for interested Experts regardless of department or management level. During routine reviews, every team member has the chance to set up a growth plan with continued supportive learning to improve both strengths and weaknesses.

Call Experts believes in making sure staff always have sufficient access to leadership for answers and support. This means we always have multiple Team Leaders and Supervisors on duty, with a ratio of no more than 15 CSRs to every member of management on staff, with the actual ratio normally being lower.

Not only can you click the Apply Now option on this page to view all or our current job openings, we also advertise on a myriad of online job boards (Indeed, SimplyHired, LinkedIn, etc.) depending on the position being sought.

After applying, our hiring staff reviews all applications and extends an offer to interview for all eligible applicants. To ensure we are finding the best possible candidates, our interview process includes video interviews, service skills testing, call center simulations, and more.

A graphic showing Call Experts core values: bring your best, walk the walk, encourage an enterprising spirit, embrace a sense of community, and have fun
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EMPLOYEES SAY

“During the Covid-19 pandemic, there’s been communication and compassion with the changes during this process, including moving all agents to full-time remote.”

“You made everyone feel comfortable and cared for during the process and that’s what is important.”

“When I was hired with Call Experts as a CSR, I’d had minimal job experience. They really invested in me through their in depth training & career development. Along with my hard work I was able to excel in my various positions throughout my 6 years (and counting) here.”

“Having worked for a number of HIPAA compliant organizations I’ll say that the method in which Call Experts acquires, maintains, and distributes sensitive information for their clients is second to none. I’ll also reiterate that there is a secret room with a ton of transformer toys.”

“It has been such a great experience and I am feeling so thankful for the opportunity to join the Call Experts Team. It is an amazing company and a great atmosphere to work in.”