Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence!
The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services, including telephone answering and message delivery. Call Experts was presented with the Award recently at the CAM-X 59th Annual Convention and Trade Show in Calgary, AB.
“The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Feedback is an invaluable part of our desire for continuous improvement and an optimized experience for our clients and their callers. We are grateful for this honor.” says Call Experts CEO Abby Leibowitz.
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
Now a fifteen-time winner, Call Experts earned the Platinum Award for fifteen years. CAM-X extends its congratulations to the staff of Call Experts on their proven quality service to their customers.
“Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award,” says CAM-X President Leslie Wilson.
About CAM-X
CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
