A Quick Comparison of Virtual Receptionists at Call Experts and Call Ruby

If you want the best virtual receptionists and live answering service to manage your customer support, Call Experts and Call Ruby are here for you. But if you’re curious about how our two companies compare, read on. Our friends at Call Ruby run a great company, and we think they’ve got a lot to offer. They’re both live chat and live answering services we could learn from — but their pricing and packages are different than what we do. So we wanted to put together a quick comparison so that if you’re looking for a partner, you can compare our offerings and see how they compare to Call Ruby. 

We’re often compared to Call Ruby, but we wanted to give you a comparison to make it easier for you to see the differences between Call Experts and Ruby. We know it’s helpful for potential clients to see how these two companies compare side-by-side, so you can decide which virtual receptionist company is right for them.

What Are Virtual Receptionists?

Virtual receptionists and chat services serve as the first point of contact for your organization, and as such, they’re a compelling asset. They solve issues before they arise and help you stay on top of things—even when you’re not at your desk. 

Our Experts answer calls on behalf of the organizations they serve. Skilled, trained professionals our solutions provide award-winning customer service. They do everything from transferring and answering calls to recording messages, managing appointments, helpdesk support and FAQs, outbound calls, lead qualification, and more.

Virtual receptionists and chat services are an excellent way for organizations to reduce costs, free up staffing time, and allow more significant levels of efficiency. No other technology touches as many small businesses as virtual receptionists and chat services do. Yet, the idea is not a new one—in fact, call centers have been using virtual receptionists for years.

Do I Need a Virtual Receptionist?

Are you looking for a cost-effective way to expand your business without increasing the size of your team? Perhaps you’re looking to take a step into the future and streamline your customer experience. It would help if you had a receptionist when you don’t have time to train your employees to greet and help in-person customers. Your employees can always help with tight deadlines and deal with the phone, but you want to make sure your clients are getting their best possible attention in person. 

Whether you need administrative support, event planning, or simply someone available to answer calls, our virtual receptionists are ready to help. Let us take care of all of your clients’ needs when they call in.   

Why Would I Choose Call Experts Over Call Ruby?

When comparing Call Experts to other options in the industry, Ruby seems to be the most comparable. It should be noted that Call Experts operates across North America while Ruby is based out of Portland, Oregon. If you’ve ever visited their website, you’ll know that their branding is bold, modern, and appealing, which isn’t necessarily a bad thing. It truly makes them stand out from others and gives off a more professional and trusted vibe.

After doing some research on how Ruby caters to their clients, many similarities were revealed. While it’s nice that people can compare us directly to Ruby, we know from experience that it helps more when you can provide a more personal approach. With this in mind, we’d like to take this opportunity to share a little more about ourselves and let you know what makes us different from the competition.

Call Experts provide a broad range of business-class customer experience and support solutions, but a few key differences set us apart from the rest. First, we have built an impeccable reputation for quality and award-winning services. Our solutions help your business improve results while minimizing the time you need to spend on customer support. Third, our clients view us as an extension of themselves as our team takes a consultative approach to address your needs.

What Are the Unique Benefits of Call Experts?

With the number of options available, it can be hard to make an informed decision on which live chat provider to choose for your business. There are many options, but only one that will genuinely deliver the results you’re looking for. Call Experts has grown over the past five years and is now servicing thousands of businesses worldwide. We recently spent some time with CallRuby.com to see if they’re right for you. Here’s what we found.

SERVICES
Will I have a dedicated receptionist to answer my calls?	✖ No, while Call Ruby has well-trained and helpful agents who are professional. In addition, technology allows their team to forward calls across a distribution of agents.	✔ Yes. Call Experts is one of the few contact centers in the US that offers both dedicated and distributed models. Technology can route your callers to our agent groups, some based on industry. Also, you have the option to have one dedicated agent assigned to your account.
How do I receive my messages?	Via email, text, their online dashboard.	Via email, text, and online dashboard.
Can I manage on-call with a web app?	✖ No, while Call Ruby does offer specialized routing based on your needs – they do not offer a specific on-call product.	✔ Yes. Call Experts offers a web-based on-call platform that allows you to assign shifts, create emergency routing, and receive/send alerts based on your pre-determined calendars.
Do you offer a secure HIPAA-compliant messaging app?	✔ Yes, Ruby’s app offers messaging and integrates with our on-call platform.	✔ Yes, our secure messaging app offers messaging and integrates with our on-call platform.
Will my calls be answered 24/7?	✔ Yes.	✔ Yes, our Experts are available at all times during emergencies, holidays, and nights/weekends.
Can I access my calls and account online?	✔ Yes.	✔ Yes, via the Call Experts portal.
Can I access trends and customize my dashboard?	✖ No, while you can access call statistics and other KPIs – Call Ruby doesn’t offer a customizable option.	✔ Yes, via the Call Experts portal, your dedicated account manager can set up customized alerts and reports to support your needs and business questions.
Can I view my callers’ location in the portal?	✖ No.	✔ Yes, via the Call Experts portal.
Do you offer any specialist sector teams?	✖ No.	✔ Yes, our dedicated teams and specialized agent distributions specialize in home services, virtual reception, and human resources solutions.
How much experience do you have?	Established in 2003, Call Ruby has over 10,000 customers and 18 years of experience.	Established in 1982, Call Experts has worked with thousands of businesses and has over 38 years of experience.
Where are you based?	Portland, Oregon	Charleston, SC