A call center for medical can change your business for the better. You can utilize real-time message alerting, 24-7-365 service, web-based on-call scheduling, and more.
The benefits of using a call center for medical practices and doctors.
Offer the best customer service to your patients and hire a medical answering service. Our call center brings efficiency to your office by integrating with your appointment scheduling, on-call scheduling, and messaging procedures. Our Experts bring professionalism and value to your patient interactions and office management, precisely what you want to associate with your medical facility!
Setting appointments is a lot easier
Your medical practice and patients will be able to set appointments faster and with great ease. Our team offers multiple appointment setting solutions for your doctor’s office. We can integrate with your platform or existing process, develop new solutions using our HIPAA compliant software, or a combination of the two. Our preferred partner, miSecure Messaging, is HIPAA certified and easy to use on our customized Portal. Our team has experience with iCal, Google Calendar, and other calendar-based systems. A medical answering service will handle the process, so you can focus on your patients and not the way you schedule them. As a result, you save time, money and you step away from any organizational frustration that might appear from something like this.
Increased security with a call center for medical professionals.
All your patients’ data is secure, and they don’t have to reveal any vital information online. It is easier than you expected to protect patient data and avoid violations. The interaction is also encrypted and secure, which offers great peace of mind for both you and your patients. All services are HIPAA compliant, which is extremely important when you handle high sensitivity patient data.
Improved efficiency for your staff
Your staff can also improve the way they work. Since the medical answering service will handle all the patient requests, they can focus on improving the services your team offers. As a result, patients will be happier with the results and your staff will boost productivity. Our call center provides secure messaging features to your staff, which further improve efficiency, value, and communication in the long term. Our state-of-the-art facilities offer safety, security, and maintenance of your secure information. We have staff at all building entrances and require coded entry with 24-hour video surveillance. We record every call that we field and can offer access to your business through our portal. We offer on-site backup power generators, secured server space, data redundancy protocols, IT disaster recovery plans, Sonic Firewall, Barracuda Spam Firewall, and more.
Mitigating after-hours calls
There’s no denying that some patients will try to call your medical practice outside of your regular office hours. With help from our medical answering service, your office will reply to customers quickly and schedule them accordingly. Your dedicated account manager will work with you at setup to develop a protocol to update on-call schedules and an efficient escalation protocol. You won’t have to worry about losing any opportunities and will always provide outstanding service to your patients by responding at any hour!
Effect the Bottom Line
With the affordable packages at Call Experts, you get positive results and great value. A fantastic investment in your medical practice, our team develops a tremendous return on investment, quickly. If you want your business to grow and you want to take it to the next level use our call center services. Contact our sales consultants and see how easy it is to increase the efficiency and bottom line of your medical practice today!
