Essential Call Center Reporting for your Needs!
Do you know your customers? Do want a better understanding of your revenue vs. profit relationship? Where can you best utilize your time to produce results? Do you want tools to better manage your office operations?
Smart businesses ask these questions every day, and we have the tools to provide the insight for quick answers. Our reporting tools help paint a full picture and the customer journey for your organization. We help businesses communicate with their customers by analyzing the important details.
Contact us for your free consultation and to learn how you can improve your business today!
Report Type: Message Summaries
Key Facts: Pulls message summaries, as well as dispatch history from the call center. These reports are easy to understand, simple to use and deliver simplicity for scalable batch message monitoring. Message Summaries is an automated report sent via email at your preferred time range or on your customized portal.
Ideal Industry: Property Management, Call-Out, HR, Medical, Real-Estate, Home Services, Legal Support, Order Support, Telephone Answering Service
Example:
Report Type: Calls by Call Type
Key Facts: Displays a graph with percentages of calls taken in a time frame by call type. Also has a list format to show the number of calls by call type. This report is most useful for clients to keep track of common call types, unique call types, and call types that may never even get used. A great way to make your phone tree, IVR system, and scripting more efficient and comprehensive.
Ideal Industry: Property Management, Call-Out, HR, Medical, Real-Estate, Home Services, Legal Support, Order Support, Telephone Answering Service
Example:
Report Type: On Call Schedules
Key Fact: Displays calendar coverage for customers in a standard calendar format. A large number of clients will want this to help manage your calendars, and make sure that you have the correct contacts assigned for specific times. This report is essential to your customer support system as an on-call business. You can access this through your on-call portal or via automated email.
Ideal Industry: Property Management, Medical, Real-Estate, Home Services
Example:
