It is essential to connect with your customers in a meaningful way. For a lot of companies, our Experts are the first line of contact with customers. We utilize and train proper telephone etiquette techniques to address your customers’ needs and treat them with respect. Here is a brief overview of some of the key points.
Greet
Greetings allow us to make friendly initial connections with your customers. Every script at Call Experts will start with a pre-determined welcome and introduction. If we go right into the matter at hand, your caller won’t receive the warmth we are creating with real people answering for your business. That’s why we want to make the most out of each opportunity, so your customers can receive the respect and value that they deserve.
Listen
We listen to people, not just talk to them. Our Experts are trained to utilize active listening to address your client’s questions and needs. We understand that if your caller only hears a monolog, they will end up hanging up, and that’s precisely the situation we are avoiding. We answer the call and listen.
Relate
Empathy is crucial. We always apologize for any inconvenience and relate by verbally acknowledging the customer’s concerns. Our goal is to create a positive connection with your customers.
Tone and Language
We make sure that our Experts stick to a regular, simplistic language and tone. Our QA team reviews your calls for accuracy and problem-solving.
Script
Your dedicated account manager will work with you to develop a script that addresses your needs and the needs of your customers. Our Experts will always follow your preferences on each phone call, and never offer advice on your behalf. The best systems are simple and easy to understand. We always make sure it’s routed to the correct person, and our scripts ensure this process!
We utilize and train the best telephone etiquette, so callers respect your company and want to do business with your team. The way you connect with your customers is everything! Inspire real communication with real people!
